PROFESSIONAL MECHANICS, FRIENDLY, CARING, INFORMATION SHARING
Our services staff are professionally trained and certified to work on all bicycle makes and models, not just the ones we sell. Each year we send our technicians to training sessions by Shimano, SRAM, RockShok to name a few and other manufacturers to keep up with the latest equipment. Each bike is cared for like it belongs to a family member or loved one. We don’t judge a bike by cost or origin. Whether it came from Walmart or a custom Italian we treat you and your bike with the same level and care. And above all we are gentlemen to ladies.
Every bike in for service starts on the repair stand. We invite you back for a brief assessment. We want you involved in the repair process. You get to share with us your specific concerns and we survey the bike. We test the brakes, gears, suspension any system that moves. Should we find something not right, you get the benefit of having that “Aha” moment. Seeing the part that may be broken, damaged or worn and the why and how vs. trying to envision it during a phone call at home. Next, a work order is generated, printed detailing the repairs, costs and instructions all itemized for you to keep. A duplicate with the mechanics instructions is attached to your bike.
Our shop has a unique Quality Control System in place to ensure the work has been performed properly. A second, different mechanic on our staff inspects the service and if necessary will test ride the bike making any subsequent fine tuning to ensure quality. Every bike work order lists who did the assessment, who completed the repair and who did the Quality Control Check. This enables us to track the mechanic to ask questions and address concerns if necessary. It’s also a great tool to do additional training for new and up and coming mechanics.
Additionally, we have a 35 point “Quality Bike Build Checklist” that our mechanics use to build any new bike from a box. Each new bike build is also spotted by a second mechanic point by point. We don’t know any other shop that has such a program.
The Wheel Nuts Bike Shop Service Work Guarantee:
Wheel Nuts will honor and warranty our service for 30 days from pickup. Ensuring plenty of time to test ride your bike. If there is the need for any fine tune adjustments related to the service we performed, bring back the bike. We will do our best to stop what we are doing to make the adjustments while you wait or within 24 hours